At Kitchen Appliances Store, we’re committed to providing professional-grade commercial kitchen equipment with reliable shipping and a straightforward returns process. Please review our policies below to ensure a smooth experience.
Shipping Information
Order Processing & Delivery Timelines
- Order Processing: 1-2 business days
- Standard Shipping: Via DHL or FedEx (10-15 business days after dispatch) – $12.95 flat rate
- Free Shipping: Via EMS (15-25 business days after dispatch) for orders over $50
Note: Delivery to Asia and certain remote regions may not be available.
Accepted Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal for secure transactions.
Returns & Exchanges Policy
We stand behind our professional kitchen equipment and want you to be completely satisfied. If you’re not happy with your purchase, follow our simple return process below.
Eligibility Requirements
- Item must be in original condition: unused, uninstalled, with all packaging
- Return must be initiated within 15 days of delivery
- Proof of purchase (order number/receipt) required
Non-Returnable Items
Due to hygiene and safety regulations, these items cannot be returned once unboxed:
- Commercial Food Slicers
- Commercial Potato Peelers & Chippers
- Chilled Milk Dispensers
- Any equipment that has been installed or used
Step-by-Step Return Process
- Initiate Your Return: Email [email protected] within 15 days of delivery (use template below)
- Receive Authorization: We’ll respond within 2 business days with RMA number and instructions
- Package Your Item: Repack securely in original packaging with all accessories
- Ship Your Return: Send to our warehouse (address provided in RMA) using trackable service
- Inspection & Processing: We’ll inspect within 3-5 business days of receipt
Refund Details
- Timing: 5-7 business days after we receive and approve your return
- Method: Original payment method (credit card, PayPal, etc.)
- Deductions: Original shipping fees non-refundable; 15% restocking fee may apply for opened but unused equipment
Exchange Process
- Specify replacement item in your return request
- We’ll ship replacement after receiving and inspecting original item
- Subject to product availability
- We cover shipping costs for replacement items
Damaged or Defective Items
Contact us immediately (within 48 hours) at [email protected] with photos of damage/packaging. We’ll arrange replacement at no cost.
Return Request Email Template
Subject: Return Request – Order #[Your Order Number]
Dear Kitchen Appliances Store Team,
I would like to request a [return/exchange] for my recent purchase (Order #[Your Order Number] placed on [Order Date]).
Item to return: [Product Name]
Quantity: [Number]
Reason for return: [Please specify – wrong item, defective, changed mind, etc.]
For exchanges, I would like: [Product Name] (if applicable)
Please provide return instructions and any additional information needed.
Best regards,
[Your Full Name]
[Your Contact Information]
[Your Business Name (if applicable)]
Contact Us
For questions about shipping or returns:
- Email: [email protected]
- Warehouse Address: 5008 Kennedy Court, Walpole, US 02081
- Hours: Monday-Friday, 9:00 AM – 5:00 PM EST
We appreciate serving food service businesses worldwide with reliable commercial kitchen solutions and straightforward policies.