At Kitchen Appliances Store, we take pride in providing professional-grade commercial kitchen equipment to food service businesses worldwide. We stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you’re not satisfied, we offer a straightforward returns and exchanges process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • The item must be in its original condition – unused, uninstalled, and with all original packaging and tags
  • The return must be initiated within 15 days of receiving your order
  • You must provide proof of purchase (order number or receipt)
Non-Returnable Items: Due to hygiene and safety regulations, the following commercial equipment cannot be returned:
  • Commercial Food Slicers (once unboxed)
  • Commercial Potato Peelers & Chippers
  • Chilled Milk Dispensers (for sanitary reasons)
  • Any equipment that has been installed or used

Note: Damaged or defective items are covered under our warranty policy and will be replaced at no cost.

Return & Exchange Process

  1. Initiate Your Return: Email our customer service team at [email protected] with your return request within 15 days of delivery. Use the template below for faster processing.
  2. Receive Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Item: Securely repackage the item in its original packaging with all included accessories and documentation.
  4. Ship Your Return: Send the package to our warehouse at the address provided in your RMA instructions. We recommend using a trackable shipping service.
  5. Inspection & Processing: Once received, our team will inspect the item (typically within 3-5 business days) and process your refund or exchange.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the shipping costs of the replacement item.

Refund Process

Once your return is approved:

  • Timing: Refunds are processed within 5-7 business days after we receive and inspect your return
  • Method: Refunds will be issued to your original payment method (credit card, PayPal, etc.)
  • Deductions: Original shipping fees are non-refundable, and a 15% restocking fee may apply for opened but unused commercial equipment

Exchange Process

For exchanges:

  • Please specify the replacement item in your return request
  • We’ll ship the replacement once the original item is received and inspected
  • Exchanges are subject to product availability

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately (within 48 hours of delivery) at [email protected]
  2. Include photos of the damage and packaging
  3. We’ll arrange for a replacement at no additional cost

Return Request Template

Use this template to expedite your return request:

Subject: Return Request – Order #[Your Order Number] Dear Kitchen Appliances Store Team, I would like to request a [return/exchange] for my recent purchase (Order #[Your Order Number] placed on [Order Date]). Item to return: [Product Name] Quantity: [Number] Reason for return: [Please specify – wrong item, defective, changed mind, etc.] For exchanges, I would like: [Product Name] (if applicable) Please provide return instructions and any additional information needed. Best regards, [Your Full Name] [Your Contact Information] [Your Business Name (if applicable)]

Contact Us

For any questions about our returns policy or to initiate a return, please contact our customer service team:

Email: [email protected]
Phone: [Your Customer Service Number]
Hours: Monday-Friday, 9:00 AM – 5:00 PM EST

We appreciate your business and strive to make the returns process as smooth as possible for our commercial kitchen clients.